PARENT SATISFACTION OUTCOMES

At Moonridge Academy, we diligently work to provide a high quality of care to both our students and their families.  To that end, we strive to get feedback from parents in key areas of our program to see where we are excelling and where we need to improve. Every parent receives a quarterly survey that they have the opportunity to complete.  We review this data with our Executive Team and make strategic plans on ways to improve our program.  Below are the average scores we received from parents during the four quarters of 2016.  All scores are on a 10-point Lickert Scale with 0 representing Strongly Disagree and 10 representing Strongly Agree.  A 10 would be the most favorable evaluation.   

9.5 

Based on my experience thus far, I wouldn't hesitate to refer a friend or family member with a similar need to Moonridge Academy.

9.2 

I am very satisfied with the quality of therapy that my daughter is receiving and believe she is getting the help she needs.

9.1 

Communication from the program about my daugher and her activities is excellent.

9.5 

I am very satisfied with the academic instruction and support my child is receiving scholastically.

9.5 

The admissions process was handled professionally and met my needs. 

9.3  

I believe that, in addition to therapy, my daughter is taking part in activities that are causing her to grow.

9.0 

I am satisfied that my daughter's physical needs (e.g. exercise, quality and type of food served, etc) are being met. 

9.6 

I believe that the facilities are nice, clean and adequate.

8.9 

I am very satisfied with the psychiatric and medical care being provided.  

9.5 

The Office Manager has been prompt and professional in our interactions and has taken care of my financial and other needs in a satisfactory way.

9.3 

In times of crisis or an emergency, I felt the program was readily available and provided the support I needed.

8.7 

As parents, we were given the tools we believe we will need to be successful with our daughter.

8.3 

I feel that the program staff (line staff) and mentors are excellent at keeping my child safe, supporting them through their stuffles and in serving as a role model.